{"id":44471,"date":"2025-06-23T08:44:30","date_gmt":"2025-06-23T08:44:30","guid":{"rendered":"https:\/\/tero.be\/report-a-problem\/"},"modified":"2026-03-19T08:47:37","modified_gmt":"2026-03-19T08:47:37","slug":"report-a-problem","status":"publish","type":"page","link":"https:\/\/tero.be\/en\/report-a-problem\/","title":{"rendered":"Report a problem"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"44471\" class=\"elementor elementor-44471 elementor-33318\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e27609 e-flex e-con-boxed e-con e-parent\" data-id=\"1e27609\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e031376 e-con-full e-flex e-con e-child\" data-id=\"e031376\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e32235 elementor-widget elementor-widget-heading\" data-id=\"4e32235\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Report a problem<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8524b28 elementor-widget elementor-widget-text-editor\" data-id=\"8524b28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For Tero, our customers&#8217; well-being and their sense of personal safety are fundamental.<\/p>\n<p>We also encourage all stakeholders to share their concerns or comments regarding any social or environmental issues, including health, safety, or the environmental impact of our operations.<\/p>\n<p><strong>Your feedback, reports and comments are therefore essential to enable us to take the necessary measures and actions to ensure that any problems do not recur.<\/strong><\/p>\n<p>Rest assured that we will treat every request with the utmost seriousness and with the strictest respect for your confidentiality.<\/p>\n<p>Would you like to know how your request will be handled? Click <em><a href=\"https:\/\/tero.be\/wp-content\/uploads\/2026\/03\/Protection-des-lanceurs-dalerte-V3.docx.pdf\">here<\/a><\/em>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e3b3a7 e-con-full e-flex e-con e-child\" data-id=\"2e3b3a7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e28b44 elementor-widget elementor-widget-jet-form-builder-form\" data-id=\"5e28b44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"jet-form-builder-form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<link rel='stylesheet' id='wp-block-library-css' href='https:\/\/tero.be\/wp-includes\/css\/dist\/block-library\/common.min.css?ver=7.0' media='all' \/>\n<style id=\"jet-form-builder-33323-inline-css\"><\/style><form  class=\"jet-form-builder layout-column submit-type-reload\" action=\"https:\/\/tero.be\/en\/wp-json\/wp\/v2\/pages\/44471\/?5f292E=41RneVSJn8&amp;method=reload\" method=\"POST\" data-form-id=\"33323\" data-layout=\"column\" enctype=\"multipart\/form-data\" novalidate=\"null\" ssr_validation_method=\"rest\">\r\n<input type=\"hidden\" name=\"_jfb_current_render_states[]\" value=\"DEFAULT.STATE\" data-jfb-sync \/><input type=\"hidden\" class=\"jet-form-builder__field hidden-field\" name=\"_jet_engine_booking_form_id\" data-field-name=\"_jet_engine_booking_form_id\" value=\"33323\">\n<input type=\"hidden\" class=\"jet-form-builder__field hidden-field\" name=\"_jet_engine_refer\" data-field-name=\"_jet_engine_refer\" value=\"https:\/\/tero.be\/en\/wp-json\/wp\/v2\/pages\/44471\/\">\n<input type=\"hidden\" class=\"jet-form-builder__field hidden-field\" name=\"__queried_post_id\" data-field-name=\"__queried_post_id\" value=\"44471\">\n\n<input type=\"hidden\" class=\"jet-form-builder__field hidden-field\" name=\"post_id\" data-field-name=\"post_id\" data-jfb-sync=\"null\" value=\"44471\">\n\n\n\n\n<div class=\"wp-block-group name-block is-horizontal is-nowrap is-layout-flex wp-container-core-group-is-layout-a2f35af1 wp-block-group-is-layout-flex\"><div  class=\"jet-form-builder-row field-type-text-field\" >\n<div class=\"jet-form-builder__label\">\r\n<div class=\"jet-form-builder__label-text\">Pr\u00e9nom <span class=\"jet-form-builder__required\">*<\/span><\/div><\/div><div class=\"jet-form-builder__field-wrap\">\n\t\t\t\t<input required=\"required\" name=\"cs-first-name\" id=\"cs-first-name\" type=\"text\" data-field-name=\"cs-first-name\" class=\"jet-form-builder__field text-field\" data-jfb-sync=\"null\" autocomplete=\"off_sPVSjc52\">\n\t\t\t\t\t<\/div>\n<\/div>\n\n<div  class=\"jet-form-builder-row field-type-text-field\" >\n<div class=\"jet-form-builder__label\">\r\n<div class=\"jet-form-builder__label-text\">Nom <span class=\"jet-form-builder__required\">*<\/span><\/div><\/div><div class=\"jet-form-builder__field-wrap\">\n\t\t\t\t<input required=\"required\" name=\"cs-last-name\" id=\"cs-last-name\" type=\"text\" data-field-name=\"cs-last-name\" class=\"jet-form-builder__field text-field\" data-jfb-sync=\"null\" autocomplete=\"off_dIeE5gVr\">\n\t\t\t\t\t<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group email-block is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-a1b15d37 wp-block-group-is-layout-flex\"><div  class=\"jet-form-builder-row field-type-text-field\" >\n<div class=\"jet-form-builder__label\">\r\n<div class=\"jet-form-builder__label-text\">Email <span class=\"jet-form-builder__required\">*<\/span><\/div><\/div><div class=\"jet-form-builder__field-wrap\">\n\t\t\t\t<input required=\"required\" name=\"cs-email\" id=\"cs-email\" type=\"email\" data-field-name=\"cs-email\" class=\"jet-form-builder__field text-field\" data-jfb-sync=\"null\" autocomplete=\"off_H9oyb1OG\">\n\t\t\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-group phone-block is-nowrap is-layout-flex wp-container-core-group-is-layout-7387b849 wp-block-group-is-layout-flex\"><div  class=\"jet-form-builder-row field-type-select-field wp-block-jet-forms-select-field\">\n<div class=\"jet-form-builder__label\">\r\n<div class=\"jet-form-builder__label-text\">Pr\u00e9fixe<\/div><\/div><div class=\"jet-form-builder__field-wrap\">\n\t<select class=\"jet-form-builder__field select-field\" name=\"cs-prefix\" data-field-name=\"cs-prefix\" id=\"cs-prefix\" data-jfb-sync=\"null\">\n\t\t<option value=\"32\" >+32<\/option><option value=\"33\" >+33<\/option><option value=\"352\" >+352<\/option><option value=\"31\" >+31<\/option>\t<\/select>\n<\/div>\n<\/div>\n\n<div  class=\"jet-form-builder-row field-type-text-field\" >\n<div class=\"jet-form-builder__label\">\r\n<div class=\"jet-form-builder__label-text\">T\u00e9l\u00e9phone <span class=\"jet-form-builder__required\">*<\/span><\/div><\/div><div class=\"jet-form-builder__field-wrap\">\n\t\t\t\t<input required=\"required\" name=\"cs-phone\" id=\"cs-phone\" type=\"tel\" data-field-name=\"cs-phone\" class=\"jet-form-builder__field text-field\" data-jfb-sync=\"null\" autocomplete=\"off_AcsUgLIf\">\n\t\t\t\t\t<\/div>\n<\/div><\/div>\n<\/div>\n\n\n<div  class=\"jet-form-builder-row field-type-textarea-field\" >\n<div class=\"jet-form-builder__label\">\r\n<div class=\"jet-form-builder__label-text\">Racontez-nous : comment pouvons-nous vous aider ?<\/div><\/div><div class=\"jet-form-builder__field-wrap\">\n\t\t<textarea class=\"jet-form-builder__field textarea-field\" name=\"cs-message\" data-field-name=\"cs-message\" id=\"cs-message\" data-jfb-sync=\"null\"><\/textarea>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-group acceptance-checkbox is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-79dc18d9 wp-block-group-is-layout-flex\"><input type=\"hidden\" class=\"captcha-token\" name=\"_captcha_token\" value=\"\"\/><div  class=\"jet-form-builder-row field-type-submit-field\" >\n\t<div data-type=\"submit\" class=\"jet-form-builder__action-button-wrapper jet-form-builder__submit-wrap\">\n\t<button class=\"jet-form-builder__action-button jet-form-builder__submit submit-type-reload\" type=\"submit\">Envoyer<\/button>\n\t<\/div>\n\t\n<\/div><\/div>\n<\/div>\n\t<div class=\"jet-form-builder-messages-wrap\" data-form-id=\"33323\"><\/div>\n<\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Report a problem For Tero, our customers&#8217; well-being and their sense of personal safety are fundamental. We also encourage all stakeholders to share their concerns or comments regarding any social or environmental issues, including health, safety, or the environmental impact of our operations. Your feedback, reports and comments are therefore essential to enable us to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_mo_disable_npp":"","inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-44471","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tero.be\/en\/wp-json\/wp\/v2\/pages\/44471","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tero.be\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tero.be\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tero.be\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tero.be\/en\/wp-json\/wp\/v2\/comments?post=44471"}],"version-history":[{"count":11,"href":"https:\/\/tero.be\/en\/wp-json\/wp\/v2\/pages\/44471\/revisions"}],"predecessor-version":[{"id":48106,"href":"https:\/\/tero.be\/en\/wp-json\/wp\/v2\/pages\/44471\/revisions\/48106"}],"wp:attachment":[{"href":"https:\/\/tero.be\/en\/wp-json\/wp\/v2\/media?parent=44471"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tero.be\/en\/wp-json\/wp\/v2\/categories?post=44471"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tero.be\/en\/wp-json\/wp\/v2\/tags?post=44471"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}